Patient Access Representative

Patient Access Representative

Schedule : Part-time (Tuesday through Friday 3 : 30pm -7pm with rotating weekends 7am-7pm) Your experience matters

Highpoint Health Trousdale with Ascension Saint Thomas, part of Lifepoint Health, is a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Part-time Patient Access Representative joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute A Part-time Patient Access Representative who excels in this role :

• Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions.
• Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
• Distributes and explains forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
• Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation.
• Provides explanation of process and addresses concerns and questions.
• Communicates with admitting physician's office, nursing unit staff, and / or other appropriate personnel regarding admission to exchange necessary information and determine placement.
• Verifies insurance benefits and obtains precertification / authorization as necessary.
• Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow-up.
• Researches the patients visit history to ensure compliance with third party payer requirements, completing appropriate documentation as applicable.
• Collects co-pays and other funds from patients based upon established criteria.
• Checks supplies and stocks supplies as needed.
• Serves as back-up for other functional areas.

What we're looking for An ideal candidate for this position will have critical thinking skills, exercise decisive judgment, and be able to work with minimal supervision.

More about Highpoint Health Trousdale with Ascension Saint Thomas, formerly Trousdale Medical Center, is a 25-bed critical access hospital offering an extensive range of in-patient, outpatient, and emergency services for adults and children. Critical access hospital simply means that the hospital is critical in providing healthcare to our community.

We want our patients and their families to feel confident in the staff's ability to provide professional care, while assuring that their rights as individuals are respected. From the 24-hour emergency room to the state-of-the-art laboratory, x-ray, CT Scan and rehabilitation services, the hospital delivers emergency and routine medical care by highly trained physicians, nurses, and allied health professionals using the latest technology.

EEOC Statement Highpoint Health Trousdale with Ascension Saint Thomas is part of Lifepoint Health is an Equal Opportunity Employer. Highpoint Health Trousdale with Ascension Saint Thomas is part of Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.