Field Support Specialist (Imaging)

# Job Description :

Quevera is seeking a Field Support Specialist to join our team. At Quevera, we don't just offer jobs-we provide opportunities to be part of a dynamic, forward-thinking community that fosters innovation, collaboration, and personal growth. You'll work with industry experts, take on exciting challenges, and have the creative freedom to build cutting-edge solutions, all while advancing your career in a space that truly values your skills and ideas.

HIGHLIGHT'S OF WORKING FOR QUEVERA :

Quevera employees voted Quevera as a TOP EMPLOYER in the Baltimore / DC area by the Washington for 2024 for the 4th consecutive year!

Excellent Quevera's Benefits :

Medical / Dental / Vision (100% Employer Paid Medical Plan)

Short / Long Term Disability (Employer Paid)

Life Insurance (Employer Paid)

Yearly $5,000 towards education / training / certification.

Employees are in control of their career path through our Career Pathway Program.

Employer paid Company Vacation Package for you and a guest!

Retirement :

Quevera will match up to 6% towards your 401K and an additional 4% profit sharing!

REQUIRED - MUST have a current TS / SCI Polygraph clearance to apply for role. Only those with a current TS / SCI with Poly clearance will be considered.

Duties and Responsibilities :

• Utilizes MDT servers to deploy latest computer image to new and recycled computers.
• Fulfills equipment requests for newly imaged workstations according to daily work priorities.
• Configures computers, communications devices and peripheral equipment.
• Trains site personnel in proper use of imaging tools.
• Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
• Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
• Maintain government and / or vendor-manufactured fiber optic modems, multiplexer, fiber optic / Ethernet cables & telephone systems
• Ensures image benches are operational. If operational status is lost alert proper management team.

Required Experience :

Minimum education and experience level : High school / GED and four (4) years of experience AND 8570 Certification. Preferred Security +

Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision. Proficient in working with end-users remotely. Demonstrated expertise in Microsoft Windows 7 and 10. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers. Must be able to drive a company vehicle and lift 50 lbs. Must be available to work an 8 hour shift between the hours of 6am-and 6pm, as determined by management.

Quevera is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by law. #LI-AA1