Member Solutions Representative

Job Title

Monitors member credit accounts for compliance with the credit agreement. Effectively works collection queue by contacting and following up with delinquent accounts to assure an appropriate level of delinquency and charge-off is maintained for the credit portfolio. Researches and addresses complex and non-routine collection and legal matters. Assists with credit union owned real estate and small business loans as needed.

Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance related courses as established by Harborstone Credit Union policies and / or practices.

Completes annually required Product and Process Knowledge competency testing, in addition to job related courses as established by Harborstone Credit Union policies and / or practices.

Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization.

Consistently advocates for Harborstone's members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive. Demonstrates value and difference by expertly informing our communities of effective financial products, services, and solutions to help them attain their full potential.

Compensation :

Minimum $23.33 / hour

Maximum $33.33 / hour

Applicant with a desired mix of knowledge, skills, and abilities could anticipate $24.99 - $26.66

Responsibilities

Proactively engages with members by phone and e-mail, driving collection efforts on past due loans and providing exceptional member service.

Obtains suitable payment arrangements for past due loans and considers solutions to short-term and long-term member hardships.

Documents all conversations and written correspondence within our collections system.

Refers accounts for further action review (repossession, charge off, etc.) when necessary.

Meets or exceeds metric goals set forth for accounts worked average, promises to pay kept, call monitoring average, and department IM response rate.

Qualifications

Legal aspects of credit and collections procedures and practices.

Computer based information systems and modern office methods and procedures

Bondable.