Collections Specialist

Job Description

Job Description

We are looking for an experienced Collections Specialist to join our team on a contract basis in Raleigh, North Carolina. In this role, you will be responsible for managing outstanding invoices and ensuring timely payments from clients. This position involves engaging in precise yet firm communication with clients to resolve overdue balances and maintain accurate records. This is a contract opportunity with an expected duration of 30-60 days.

Responsibilities :

• Review and manage a portfolio of outstanding invoices, ensuring timely collection of payments.
• Communicate with clients regarding overdue accounts, providing clear explanations and addressing any concerns.
• Utilize FieldEdge system to locate and send necessary invoice documentation to clients.
• Follow up with clients to confirm receipt of invoices and secure payment commitments.
• Handle challenging conversations with persistence to negotiate payment arrangements.
• Maintain accurate records of collection activities and update the system with relevant information.
• Collaborate with internal teams to draft and deliver correspondence to clients regarding past-due accounts.
• Leverage Microsoft Excel to analyze and track billing and collection data.
• Adhere to company policies and procedures while ensuring compliance with collection regulations.
• Proven experience in collections, including both commercial and consumer accounts.
• Strong knowledge of collection processes and billing practices.
• Proficiency in handling high-volume invoicing and financial data.
• Familiarity with FieldEdge or similar invoicing and billing systems.
• Advanced skills in Microsoft Excel for data management and reporting.
• Excellent communication and customer service skills, with the ability to manage difficult conversations.
• Detail-oriented with strong organizational and follow-up abilities.
• Ability to work independently and meet deadlines in a remote work environment.