CX Business Analyst

PRIMARY RESPONSIBILITIES

Duties to include but not limited to

• Collaborate with Product Managers and stakeholders to define business goals, prioritize enhancements, and develop detailed project roadmaps.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy.
• Communicate and comprehend user business needs and concerns and integrate that understanding with technical skills.
• Provide expertise in all aspects of requirements gathering and planning of CRM systems.
• Provide backlog management, iteration planning, and elaboration of the user stories.
• Ensure that the development team always has an adequate amount of prior prepared tasks to work on.
• Create & maintain strong working relationships with other members of the delivery team and the wider organization so that the overall team operates professionally and is seen as delivering desired business outcomes.
• Collaborate with team members to identify needs and opportunities for improvement.
• Successfully multi-task across several concurrent projects.
• Ability to lead projects by collaborating with the Project Manager and cross-functional teams to gather requirements, perform fit-gap analysis, develop user stories, conduct end-to-end testing, and ensure successful delivery.
• Some travel both Domestic and International maybe required (depending on the Project)

EDUCATION & EXPERIENCE QUALIFICATIONS