Product Support Specialist - Hunting/Dog Devices

Overview

We are seeking a full-time Product Support Specialist - Hunting / Dog Devices in our Olathe, KS location. In this role, you will be responsible for getting people back to their passion by providing basic technical customer support for Garmin’s consumer products, answering phone calls, emails, chat and web posts in a timely manner while escalating issues for resolution, documentation, and follow-up when necessary.

Core Hours : Monday - Friday 8 : 00am-5 : 00pm

Essential Functions

Resolve basic customer concerns regarding Garmin products and services via phone calls, email inquiries, chats and social media / web formats

Display strong customer support skills and always maintain professional interactions with Garmin customers and co-workers

Become knowledgeable in the specifications, capabilities and operation of Garmin products

Remain current on changes in policies, procedures, and product offerings

Complete tasks and / or projects of basic complexity within defined process accurately and timely

Thoroughly document work in an organized and timely manner

Work a consistent and reliable schedule as identified by management

Essential Functions for Specific Focus Areas

Bilingual Specialist

Provide support to Garmin customers in designated language – French / Portuguese / Spanish

Demonstrate international cultural awareness

Transcreate basic knowledge articles and FAQ’s

Community Moderator

Engage with customer messages across multiple social channels as well as ensure that customers have a positive experience

Develop product knowledge across multiple segments

Possess a fundamental understanding of the social media channels

Shared Support Coordinator

Consistently communicate with accounting department to resolve issues related to orders

Demonstrates ability to find creative solutions to order and exchange questions

Performs troubleshooting of tasks on issues reported by various departments such as transportation issues and returns

Answer mildly complex questions from Product Support on order issues and entry questions

Review problem orders and notify customers of any issues or delays

Basic knowledge of key systems

Basic Qualifications

High School Diploma or GED

Demonstrated interest for the product segment and interest in developing product knowledge

Demonstrated customer service expertise

Demonstrated strong and effective verbal, written, and interpersonal communication skills

Personal or professional demonstrated technical aptitude, problem solving and troubleshooting ability

Must exhibit professionalism, be team-oriented, possess a positive attitude, work well with others and have excellent time management and follow-up skills

Demonstrated reliable and predictable attendance

Demonstrated computer skills and ability to navigate multiple screens

Desired Qualifications

Fluency in Spanish, Portuguese and / or French languages in addition to English

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here : Garmin Benefits

J-18808-Ljbffr