E-Commcerce Senior Fulfillment Specialist

E-Commerce Senior Fulfillment Specialist

The E-Commerce Senior Fulfillment Specialist will redefine the way our customers can shop our website (acehardware.com) and our stores. One of the key pillars of that strategy is to create a truly differentiated customer experience through our omni-channel fulfillment capabilities.

To enable this differentiated experience, Ace is investing heavily to build and optimize best-in-class digital programs, projects, and features that amplify Ace quality, service, and convenience through Fast & Frictionless Fulfillment options via acehardware.com / Ace App.

To support these projects & programs, we're looking for a multi-faceted Omnichannel Fulfillment Specialist to own digital monitoring, process documentation, continuous improvement / integration support, & analytics for our diverse Omnichannel programs, platforms, and assets :

Ace digital fulfillment methods (BODFS, BOPIS, STH, Curbside, DoorDash), Services (Assembly, Haul Away, 3PL), Fulfillment Tools (ACENET, ARMA, 'My Store', retailer / customer notifications, Centralized Fulfillment, Customer Assistance Dashboard [CAD], SKU & safety stock override mgmt.), Retailer / Customer notifications, Drop Ship, Marketplace platforms, & our Same Day Delivery / Last Mile program(s).

What You'll Do

• Day to Day support of all Marketplace programs including issues resolution, weekly updates with third party account personnel and reporting / monitoring of all operational / sales performance metrics
• Own the "care and feeding" of all Marketplace program enhancements, product catalogs and core features
• Leverage business intelligence technologies (Content Square, Power BI, DataDog, ADW, Gallup, Logicbroker, & SQL) to curate digital monitoring and performance reporting views
• Provide advanced analytical guidance, support and continuous improvement of Key Performance Indicators (KPI's) that support our long-term 'Elegant Digital Operations' strategies (reduce cancellations, improve inventory accuracy, maximize program participation, exceed performance goals)
• Develop and nurture the ability to communicate and teach to others the physical and technological flows within a store / online and how to best measure / improve
• Help the business test new features / projects in the pre and post deployment phases to ensure we've delivered what we promised against formal requirements and quality standards
• Draft and publish informative summaries, articles, or Frequently Asked Questions (FAQ's) to help inform key enterprise stakeholders of upcoming Ecommerce project launches & new programs
• Perform financial and outlier modeling to inform business / project strategies
• Own "care & feeding", innovating, and improving of core fulfillment features, assets and products

Who You Are

You love to troubleshoot and are passionate about using data to drive key business decisions. You are excited by the prospect of solutioning business problems using a combination of analytics, process thinking and rolling up your sleeves to experience the processes involved first-hand.

Required Skills

Preferred Skills

Compensation Details :

$86700 - $108000 Per Year

Why Should You Join Our Team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits