Position Title : Chat Customer Service Representative ("CSR")
Department : Complete Tax / / Ebuzz
Status : Seasonal
Start Date : December 2024
Reports to : Supervisor - Chat Customer Service
FLSA Status : non-exempt
Position Purpose
The Chat CSR position is the front-line support position for Complete Tax (formerly Ebuzz). They help support our customers (3rd party sales representatives) using chat software; answer incoming chat requests regarding the in-house tax software and general tax questions, use our tax software to view returns to help resolve our customer's questions, and provide solutions to our customer's requests using both typed responses and pre-configured (e.g., canned) answers.
Position Responsibilities / Duties / Functions / Tasks
Position Qualifications
Physical Demands and Work Environment
Employee Acknowledgement
The above is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Complete Tax reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload or technological developments).
Complete Tax is an equal opportunity employer.