Customer Liaison Appointment Setter

Customer Liaison Appointment Setter

Are you ready to make a difference with every phone call? Join our vibrant call center team as a Customer Experience Specialist! In this role, you'll be the friendly voice that guides our customers through their inquiries, transforming challenges into delightful home solutions.

You'll connect with people from all walks of life, providing top-notch support and building lasting relationships. With a focus on creativity and teamwork, every day will bring new opportunities to shine and showcase your problem-solving skills. We're not just looking for employees; we want passionate individuals who thrive on making connections and delivering exceptional service!

If you're ready to embark on a rewarding journey where your contributions truly matter, apply now and help us create unforgettable customer experiences!

Requirements Additions :

Must speak fluent Spanish.

Essential Duties, Functions, and Core Accountabilities :

• Schedules meetings between prospective clients and sales representatives.
• Keeps a detailed log of calls including those that are not answered.
• Attempts to contact prospective clients whom they have been unable to contact.
• Inform the manager of recurrent product related complaints that warrant addressing.
• Following up with various communication outlets; emails, chats and phone calls.
• Provide general administrative support to the sales team.
• Accurately document all communication in CRM.
• Attend sales team meetings and training sessions as directed by management.
• Follow up with leads converting them to appointments.
• Other duties as assigned.

Requirements :

High school diploma or equivalent.

Excellent communication, interpersonal, and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and persuasive and results-oriented.

Experience in Solar Energy preferred.

Ability to maintain the confidentiality of company and partner information.

Experience in cold calling, cold messaging, or cold emailing.

Have basic entrepreneurial traits, including high-level logical thinking and problem-solving.

Extremely professional on the phone and via text. Fast and accurate type. Can spell very well and learn "our brand and voice" quickly.

Must have excellent organizational skills and the ability to excel at details, multi-tasking, and working under pressure.

Must be able to pass a background, credit check, and drug screen.

Physical Demands and Working Conditions :

Work is performed in a temperature-controlled office environment or travels via vehicle.

While performing the duties of this job, the employee is required to ambulate, sit, and / or stand in various intervals throughout the work shift.

May occasionally lift and or carry up to 20 lbs.

Use of computer, phone, copier, and other office equipment in the course of a day.

While performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employment.

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focus.

Employee may be required to travel for business purposes.

Compensation & Benefits :

Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.

Long term stability in a fast-growing industry.

Benefits Package available after 60 days of employment. However, some items are subject to meeting eligibility.

Note : This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

ProSolar is an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion, and belonging drives our ability to build diverse teams and develop inclusive work environments. At ProSolar we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.