Senior Account Manager- Commercial Insurance (Remote EST, CST)Insurance Office of America • Tallahassee, FL, US
No longer accepting applications
Senior Account Manager- Commercial Insurance (Remote EST, CST)
Insurance Office of America • Tallahassee, FL, US
20 days ago
Job type
- Full-time
- Remote
Job descriptionManage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team. Technical Competence : Maintain a high degree of technical competence and industry expertise. Team Leadership : Direct daily activities and workflow of the account management team. Customer Service : Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management : Manage policy expirations and renewals. Renewal Process : Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable : Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance : Maintain agency management systems and carrier / vendor platforms, ensuring data accuracy and completeness. Activity Monitoring : Monitor and maintain activity / suspense to ensure timely completion. Communication : Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence : Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance : Stay updated on company policies and procedures. Continuous Improvement : Seek and adopt best practices to improve individual and team performance. Champion IOA Values : Demonstrate integrity and leadership. 5+ years of account management experience, or 7+ years in the insurance industry Thorough knowledge of insurance brokerage and client needs Active licensing required; professional designation (CIC or equivalent) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) 30-Minute Phone Screen, Online Assessments, and Interview(s) Seniority level : Mid-Senior level Employment type : Full-time Job function : Sales and Business Development Industries : Insurance
Overview
Senior Account Manager - Commercial Insurance (Remote EST / CST). Remote in Eastern and Central Time Zones. Location / Supporting : Longwood, FL. Book Focus : General, Construction, Contractors.
Please note : If posted as fully remote or hybrid, individuals within 50 miles of a branch may be required to work onsite in a hybrid capacity. Remote work requires a dedicated workspace. Remote work is not a substitute for childcare or other personal responsibilities during working hours. Visit ioausa.com / locations to view branch locations.
What We Offer
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Employee stock plan participation
- Professional growth and career progression opportunities
- Respectful culture and work / family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
Salary Range
$90,000.00 / yr - $100,000.00 / yr
Responsibilities
Ideal Candidate Qualifications
What To Expect (Application Process)
Job Details
Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Account Manager Commercial Insurance • Tallahassee, FL, US
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