Clinical Nurse Supervisor

POSITION SUMMARY :   Clinical Nurse Supervisor (CNS) is responsible for planning and organizing the nursing clinical practice activities and nursing administrative operational duties. He / she works closely with the CMO / Medical Director to implement the Quality Improvement activities and Quality Monitoring for the Health Center. He / she oversees other nursing staff, certified medical assistants, and patient navigators. The CNS ensures that clinical services are coordinated to provide a seamless, integrated system of care that is high value, cost effective and customer focused. He / she is committed to creating a work environment that fosters pride, teamwork and continuous learning and associate ability to meet patient needs.  He / she must have knowledge of specialty services and related clinical standards and be aware of the changing health care environment locally and nationwide.  The CNS must possess outstanding verbal and written communication skills and have an understanding and acceptance of Standards of Service Excellence.

SPECIALIZED SKILLS :   Ability to organize, prioritize, and manage multiple projects : lead and mentor others as needed to accomplish projects; ability to think critically, develop conceptual designs for clinical services and plan and organize successful projects; demonstrates the ability to function autonomously and is an independent decision maker; demonstrates effectiveness as a group leader and participant and the ability to collaborate with multiple members of the health care and administrative leadership team; ability to demonstrate knowledge and skills necessary to manage care appropriate to the age of the patient served within areas of responsibility;  incorporates knowledge of the principles of growth and development into service design and possesses the ability to assess data reflective of the patients age specific needs.

PRIMARY ACCOUNTABILITIES :

Manages the day-to-day activities in accordance with Health Center policies and procedures.

• Analyzes and resolves problems independently by listening and responding appropriately
• Knows how and when to refer decisions to others
• Verbal and written communications are consistently appropriate, clear, and accurate
• Contributes to the development, maintenance and administration of up-to-date heath center policies and procedures
• Is knowledgeable of and consistently enforces all Health Center policies and procedures
• Ensures clinical compliance with external regulatory bodies and other review and standards boards
• Actively participates either individually or as a team member on committees and in special projects
• Encourages associate participation
• Shows integrity in daily tasks

Leads and facilitates the measurement and analysis of the organizational Quality Improvement / Quality Assurance Program.

Contributes to the development on annual goals, objectives and departmental budget and actively facilitates the achievement of budgeted goals and cost objectives and the on-going evaluation of results.

Regulatory Compliance

Responsible for the selection, training, managing, scheduling and / or development of non-provider clinical staff

Develops and maintains a service orientation in performing duties with fellow associates, patients, medical staff and visitors.

Provides for the provision of Professional Standards of Clinical Care.

POSITION REQUIREMENTS :

Education

Experience

Knowledge of FQHC operations and compliance standards

Proficiency in clinical systems and electronic health records (EHR)