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Dispatcher / Customer Service Rep

Mainstream Electric, Heating, Cooling, & PlumbingSpokane, Washington, USA

6 days ago

Job type

Full-time

Job description

Who We Are :

At Mainstream Electric Heating Cooling and Plumbing we keep on growing because we only hire the best and our customers love us for it; our BBB A rating is no accident! Weve been at this for over 20 years here in the Spokane / CDA area. We want team members who are committed to solving problems for our clients doing the job right and standing by their work 100%.

We only hire the highest skilled most reliable licensed electricians plumbers and air conditioning techs in the business. A team that stands behind their work with fair consistent pricing and a workmanship guarantee. Now we want YOU to join our award winning team at Mainstream!

The Good Stuff :

Medical Dental & Vision Insurance
Pet Insurance
401k with 4% company match
PTO Paid Holidays Paid Wellness Time
Employee Discounts
Continuous education to further your development

What does the job entail :

Organize & coordinate daily schedules based on call priority & technician ability

Monitor performance of Service Technicians

Communicate with customers in a timely & effective manner

Understand sales goals & hold team accountable

Ensuring the right technician is scheduled on the right service

Deliver call scripts with an authentic cadence; be clear compelling and personable

Maintain and update customer databases with complete and accurate information

Mainstream1

Key Skills

Typing,Data Entry,Customer Service,AS400,Transportation Management Systems,Computer Skills,Paratransit,Microsoft Outlook,Computer Literacy,Dispatching,Logistics,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 20 - 24

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Customer Service Dispatcher • Spokane, Washington, USA