Clerk IV - Advising & Transfer

About Holyoke Community College :

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission : Educate. Inspire. Connect.

Values : Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

Under the direct supervision of the Director of Advising Services, this position provides clerical and front desk support for the Advising & Transfer Center along with other student service areas. This position provides exceptional customer service and support to students, faculty, staff and the general public in person, virtually via zoom, phone, chat, and email. The person in this position is responsible for greeting students and visitors, scheduling appointments, processing schedule changes, referring students as appropriate, and other duties as assigned by the Director. The person in this position will be a highly organized, motivated and engaging representative of the college who exhibits strong critical thinking skills, values diversity in all its forms, and contributes to an overall positive working environment.

• Serves as a front-line resource for prospective, current and former students, as well as their families, providing exceptional customer service to all parties.
• Front desk duties include, but not limited to : greeting students, faculty, staff and visitors in person, on the phone, and virtually via the center's zoom room, email, etc.; checking students in for appointments, scheduling appointments, answering questions regarding HCC, and contributing to a welcoming environment.
• Utilize EAB Navigate, Banner, Degree Works, and other technology platforms to look up student information, register students for courses, create appointments for advisors and other student service staff, check students in for appointments, and other functions in service of students.
• Remains up to date on college information, procedures and protocols related to student service.
• Responsible for co-responding to email inquiries from the advising center email account.
• Receives and distributes incoming mail, packages, etc. to appropriate individuals within the assigned unit.
• Coordinates CC 102 conference room schedule to ensure proper set-up for in-house and outside meetings, training, etc. in a proactive manner.
• Maintains strict confidentiality of all student records.
• Operates standard office machines and equipment requiring brief orientation for use such as photocopiers, central console telephone systems, zoom rooms, Google Suite, or similar equipment and technology.
• Represents division at campus events (open house, information sessions, student club fairs, Registration Express, etc.). Available to work evenings and weekends as required.
• Performs other duties as assigned by the Director of Advising Services.

REQUIRED :

Three years of full-time, or equivalent part-time experience in office work or substitutions for experience as described in State Classification Specifications;

Experience with administrative or clerical work;

Demonstrated proficiency with : Google Workspace (G-Suite);Microsoft office programs, such as Word and Excel;

Ability to work in a fast-paced, high-volume office;

Excellent communication, organizational, and writing skills;

Demonstrated commitment to diversity, equity, and inclusion and the ability to work effectively with all faculty, staff, and students;

Ability to use Critical Thinking, Relationship Building, Organizational and problem-solving skills.

Equivalency Statement :

We welcome and encourage applicants who do not meet the qualifications as stated above, to put in writing precisely how their background and experience have prepared them for the responsibilities of this position. It is preferred that this document be uploaded separately from the resume, cover letter, and references.

PREFERRED :

Experience in a college support service setting;

Banner and / or EAB Navigate experience;

Familiarity with Zoom room management;

Experience working in a community college setting.

Full-time, AFSCME unit position .

Bi-Weekly salary : $1,894.66 (Grade 13, Step 1), plus a comprehensive State benefits package.

Hours : 37.5 hours / week

Funding Source : State

Disability Accommodations :

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at (413) 552-2554.

Background Check :

Holyoke Community College is an affirmative action / equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College’s Affirmative Action and / or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education’s Office for Civil Rights.