Service WriterPrescott's, Inc • Monument, CO, US

Service Writer

Prescott's, Inc • Monument, CO, US

30+ days ago

Job type

Full-time

Job description

Job Description

Prescott’s is a leading medical device services company, trusted by healthcare professionals across the country. We specialize in the distribution and expert refurbishment of essential medical equipment, including sterilizers, surgical microscopes, pumps, monitors, anesthesia machines, and more. Our mission is to enhance the quality of healthcare by ensuring providers have access to reliable, high-performing equipment. If you're passionate about supporting the frontlines of care through innovation and service, we’d love to have you on our team.

This position will support Prescott’s, Inc.

We are currently seeking a detail-oriented Service Writer to join our team. In this role, you will be responsible for managing customer service requests, communicating with customers, providing estimates, and ensuring that all documentation related to service and maintenance is accurate and complete. Your organizational skills and attention to detail will help streamline operations and improve customer satisfaction.

This position will be worked onsite at our facility in Monument, CO.

Responsibilities :

Validate order information prior to processing all order requests
Process orders from customers and internal field representatives
Dispatch sales orders and parts requests to internal technicians for fulfillment
Process sales orders for invoicing for remaining balances of unreturned parts
Communicate with customers regarding service requests, updates and costs
Prepare quotes and information for pricing and parts inquiries / assist internal field representatives with providing quotes to customers
Provide accurate Master Service Agreement (MSA) pricing
Monitor field representative inventories and manage parts turnover rate
Maintain records of parts used and inventory levels for the service department
Assist field representatives and customers with RMA creation and UPS label creation for parts return
Manage back orders and follow up with efficient fulfillment of all orders
Input data into NetSuite

Requirements

High school diploma or equivalent required

2+ years of relevant prior experience as a service writer, customer service associate or similar administrative role preferred

Experience in medical device industry or equivalent is a plus

Computer and data entry experience required

Strong organizational skills and attention to detail

Excellent verbal and written communication skills

Ability to manage multiple tasks in a fast-paced environment

Proficiency in using computer software for documentation and invoicing (Microsoft Office Suite, service management software a plus)

Basic understanding of medical equipment and terminology is a plus

Excellent customer service skills with the ability to handle inquiries and resolve issues effectively

Ability to work both independently and collaboratively within a team

Follow safety procedures in the performance of job duties and maintain a clean and safe work area

Pay Range : $22.00 - $24.00 per hour

Benefits

What we offer :

At Prescott’s, we prioritize your well-being and growth with a comprehensive benefits package including :

Paid time off

Healthcare insurance (medical dental, and vision coverage)

Accident insurance, critical illness, and hospital indemnity insurance

Short term (employee paid) and long-term disability (employer paid)

401K plan with company matching

Continuous learning and development - offering opportunities for training, workshops, and certifications

Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive

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Service Writer • Monument, CO, US

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