Service Delivery AnalystVirtualVocations • Springfield, Massachusetts, United States
Service Delivery Analyst
VirtualVocations • Springfield, Massachusetts, United States
30+ days ago
Job type
- Full-time
Job description
A company is looking for a Service Delivery Analyst to enhance operational efficiencies through client-facing service delivery and workforce data analysis.
Key Responsibilities
Act as a client-facing contact for service delivery, ensuring a positive client experience
Serve as the subject matter expert for VMS platforms, providing guidance and troubleshooting
Analyze workforce data to generate actionable insights and develop customized reports for clients
Required Qualifications
Bachelor's degree in Business Administration, Information Technology, or a related field
Extensive experience in a client-facing role within service delivery or workforce management
Advanced expertise in VMS platforms, including configuration and optimization
Proficiency in data visualization tools such as Tableau or Power BI
Experience with workforce data governance and compliance requirements is preferred
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Delivery Analyst • Springfield, Massachusetts, United States
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