Customer Service Coordinator

Job Description

Job Description

We offer competitive salary, full benefits package, Paid Time Off, and opportunities for professional growth.

Established in 1981, Orient Express Container (OEC) Group is one of the top freight forwarders in the transportation industry. We provide freight transportation, logistics, and information services to over 50,000 customers through a network of global offices.

Our employees recognize the impact we make in the global supply chain through staying on top of the ever-changing logistics industry with the goal of delivering quality information and services to our clients.

As a  Customer Service Coordinator , you will be responsible for working with assigned clients in tracking shipments, providing status updates, and general account support. Partnering with our Sales, Sales Support, and Operations teams, you will assist in elevating our customer experience!

Requirements :

• Minimum 2 years' experience in a freight forwarding role is required; preferably in a customer service or operations role.
• Previous experience using the ERP system, CargoWise One, is preferred.
• Previous experience handling or selling ocean and / or air services is preferred.
• Proficiency with Microsoft Office including Outlook, Teams, Word, and Excel.
• Clear and effective communication skills.

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OEC Group is an Equal Opportunity Employer

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