Service Director

GENERAL MANAGER

Primary Responsibilities :

• Our Service Director must have a high level of hospitality that they bring to every interaction with Members, Guests, and our team.
• Organizes and directs restaurant’s team of FOH staff (servers, runners, hosts), working closely with each to understand operational needs, provide training and motivation.
• Total operational and financial responsibility, directly perform hands-on work on an ongoing basis to ensure proper employee training, ownership over guest experience, managing the restaurant flow from communication with BOH team and management & FOH, trouble-shooting guest issues and assisting at  all levels of the restaurant.

STAFF DIRECTION

FRONT OF HOUSE GUEST SERVICE

OFFICE DUTIES / BACK OF HOUSE

ABOUT US :

American Brass is a modern waterfront restaurant in the heart of Long Island City, offering a relaxed yet refined dining experience. Set directly across from the iconic Long Island City Gantries, our space celebrates both the industrial heritage and the creative future of the neighborhood. We take pride in sustainable practices, seasonal menus, and partnerships with New York farms that fill our pantry and inspire our kitchen.

WE WILL BE HOSTING INTERVIEWS FOR QUALIFIED APPLICANTS ON AS SOON AS POSSIBLE!

YOU :

Uphold the highest level of DOH standards and safety, as well as company standards

are detail-oriented and able to get the little jobs done while maintaining a clear view of the big picture.

Have a passion for training and development of others

Are influential, team oriented leadership style

Are flexible and adaptive to rapidly changing priorities and work demands

Have Strong written and computer skills; to include Microsoft Office (Word, Excel and Power Point), E-mail and adobe indesign

Have the ability to comfortably lead a team in a busy atmosphere.

Contribute to the entire service team!

GREAT PERSONALITY AND NOT SHY

Have at LEAST 3 years of NYC experience

Have a strong service background

Possess advanced customer service skills

Have a strong command of your role

High level of organization skills