Phone Support Representative - Seasonal (Onsite)

Seasonal Phone Support Representative

We are seeking dedicated and customer-focused individuals to join our team as Seasonal Phone Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer callsassisting with order placements, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.

Key Responsibilities :

• Customer Interaction : Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
• Data Management : Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
• Brand Representation : Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
• Performance Standards : Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
• Information Security : Ensure the safety and privacy of customer data by following all company policies and procedures.
• Additional Support : Perform other duties as needed to support overall business operations.

Qualifications :

Note : Business hours may extend during peak times to meet coverage needs.

What We Offer :

Note : Permanent employment will be considered for onsite positions only.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.