Business Process & Operations Analyst (Miami)

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Business Process & Operations Analyst

The Department of ePMO - Performance Excellence is currently seeking a full time Business Process & Operations Analyst to work in Coral Gables, FL. The Business Process & Operations Analyst provides planning, project management, data analytics and operational support for system wide operational initiatives. Key responsibilities of this role include data analytics, creation of materials / content for executive leadership and overall communications support. This job assists in the development and evaluation of strategic and operational plans and evaluates programs for conformance to the overall goals and objectives of the organization.

Core Job Functions :

• Performs data analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, data mining.
• Supports and contributes to business analytics projects and processes to provide data-driven insights related to business performance used to advise and develop strategies for operational improvements and future business initiatives.
• Uses statistical methods, modeling, analytical methodologies, and data analysis to develop and deploy tools including dashboards, infographics, reports, and models to inform and support decision-making.
• Mines, processes, and analyzes internal and external data using KPIs, business results, industry sources, competitor intelligence, and customer information.
• Develops a good understanding of the business's model, objectives, issues, and challenges by interacting and collaborating with users and stakeholders.
• Assesses and documents business requirements, makes priority recommendations, and advises on business options, risks, and costs.
• Produces reports and visualizations that provide easy to understand information required for decision making.
• Researches, analyzes, and recommends changes to business processes to improve operational efficiencies, quality, service, and profitability.
• Collects and studies operational and performance data to identify trends and opportunities for improvement.
• Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.
• Supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes.
• Facilitates or assist with the delivery of training to impacted business units.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Core Qualifications :

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Females / Minorities / Protected Veterans / Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status : Full time

Employee Type : Staff

Pay Grade : H9