Overview
Optomi, in partnership with one of the leading companies in the Entertainment Industry, is seeking an experienced Technical Writer for a contract position in Bristol, CT. This Technical Writer will be responsible for driving improvements across internal business support tools and processes while balancing day-to-day operational execution with strategic workflow optimization. This Technical Writer will enjoy the opportunity to make high-impact process improvements and work with cutting-edge business tools while supporting the organization's operational efficiency initiatives.
What the right candidate will enjoy :
- The opportunity to drive operational improvements for a world-renowned entertainment company!
- Bristol, CT location with 4 days per week onsite schedule.
- 24-month contract with strong potential for extension and conversion to full-time employment.
- Collaborative team environment focused on streamlining workflows and reducing organizational burden!
- Strategic role combining technical documentation with process innovation.
Experience of the right candidate :
2-5 years of experience in customer relationship management, applications support, or development.Bachelor's degree or equivalent training or work experience.Strong experience with Atlassian products (Jira, Confluence) and data visualization tools (Tableau, Looker, PowerBI).Moderate experience with Airtable and ServiceNow platforms.Excellent written and verbal communication skills with ability to adapt style for diverse audiences.Experience maintaining style guides and documentation with proven ability to write knowledge-based articles.Strong interpersonal skills and experience working with partner teams to deliver high-quality results.Basic knowledge of Project Management, Agile / Scrum / Kanban Methodology, and Engineering Practices.Analytical, resourceful, and detail-oriented with ability to plan, prioritize, and meet deadlines in fast-paced environments.Responsibilities of the right candidate :
Translate complex technical concepts, systems, and processes into clear, accurate documentation and presentations.Organize and structure information logically, applying effective information design principles in line with company standards.Review and edit documents for accuracy, clarity, consistency, and adherence to style guidelines.Actively collaborate with engineers, developers, subject-matter experts, and stakeholders to gather accurate information.Serve as key point of contact for stakeholders across locations, business areas, and teams.Gather requirements and work with engineers to define enhancements and small-scale solutions.Resolve simple to moderately complex customer or product issues independently.Provide mentoring and guidance on handling complex issues within area of knowledge.Contribute to operational efficiency by supporting creation of tools, processes, and support documentation.Seniority level
Mid-Senior levelEmployment type
Full-timeJob function
Information TechnologyIndustries
IT Services and IT Consulting and Technology, Information and Media#J-18808-Ljbffr
