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E-Commerce Specialist (Volunteer)

E-Commerce Specialist (Volunteer)

Mentor A PromiseNew York, NY, United States
14 hours ago
Job type
  • Full-time
Job description

E-Commerce Specialist (Volunteer)

Organization : Mentor A Promise (MAP)

Location : Remote

Type : Volunteer

About Mentor A Promise

Mentor A Promise (MAP) is a youth-centered nonprofit dedicated to supporting students ages 5–18 experiencing housing instability in New York City. Through mentorship, social-emotional learning, academic enrichment, and creative expression, we create safe, consistent, and empowering spaces for young people to grow, thrive, and succeed. We believe every child deserves a promise kept — and we work every day to make that promise real.

MAP’s fashion initiative, Thread & Promise, uses apparel and design to raise awareness and generate support for our programs. Every piece carries a story of mentorship, resilience, and hope.

Role Overview

We are seeking a Volunteer E-Commerce Specialist to support the setup, management, and optimization of Thread & Promise’s online store. This role will focus on product uploads, listings, customer experience, and backend operations to ensure the store is functional, user-friendly, and aligned with MAP’s mission. The ideal candidate is detail-oriented, tech-savvy, and excited about applying their skills to socially impactful fashion.

Key Responsibilities

  • Upload and maintain product listings with accurate descriptions, images, and pricing
  • Ensure smooth functionality of the online storefront (Shopify, Squarespace, WooCommerce, or similar)
  • Monitor inventory, orders, and customer inquiries
  • Collaborate with design and communications teams to align listings with brand voice
  • Optimize product pages for SEO and user experience
  • Track sales and traffic data, providing reports and recommendations
  • Support promotions, campaigns, and product launches

Requirements

  • Experience in e-commerce operations or online store management
  • Familiarity with e-commerce platforms such as Shopify, Squarespace, or WooCommerce
  • Strong attention to detail and organizational skills
  • Basic knowledge of SEO and digital marketing practices
  • Ability to troubleshoot and solve technical or operational issues
  • Commitment to MAP’s mission and values
  • Preferred Skills

  • Experience working with nonprofit or social enterprise e-commerce projects
  • Familiarity with Google Analytics, SEO tools, or digital merchandising
  • Knowledge of graphic design tools (Canva, Photoshop, or similar) for product imagery
  • Customer service or CRM experience
  • What You’ll Gain

  • Hands-on experience managing e-commerce operations for a mission-driven brand
  • Opportunities to strengthen technical, operational, and digital marketing skills
  • Collaboration with a creative and passionate team
  • A portfolio project that demonstrates impact through digital retail
  • Letters of recommendation and professional references for future opportunities
  • How to Apply

    Please send your resume, LinkedIn profile, and (if available) examples of e-commerce projects or stores you’ve worked on to hr@mentorapromise.org along with a brief statement of interest.

    You may also apply directly here :

    Help us bring Thread & Promise to life online, where every purchase carries a story of mentorship, resilience, and hope.

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    Ecommerce Specialist • New York, NY, United States

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