Member Contact Center Representative

Job Title

Assists members via telephone or other delivery channels with their financial needs by answering questions, performing financial transactions, resolving issues and providing information to ensure quality service. Timely service the needs of the members and enhance their financial relationships with the Credit Union.

Primary responsibilities and duties include :

• Providing courteous and efficient service to members and team members over the phone or preferred delivery channel.
• Identifying opportunities to promote credit union products and services to retain members and increase wallet share.
• Utilizing various computer applications to assist with member support and satisfaction.
• Striving to provide first contact resolution and build lasting member relationships through exceptional service.
• Maintaining a high level of quality such as member satisfaction, accuracy, phone management, and more as defined by management.
• Contributing to unit and corporate goals.
• Assuming additional responsibilities as necessary for the continued growth and advancement of the Credit Union.

Knowledge / skills required :

Minimum requirements :

Base pay : Starting at $19.00 / hour.

Pay is dependent upon the pay range and the incumbent's knowledge, skills, and experience.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.