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Technical Support Engineer (German-speaking) -SaaS & AI
Technical Support Engineer (German-speaking) -SaaS & AIZendesk • Belle Rive, IL, US
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Technical Support Engineer (German-speaking) -SaaS & AI

Technical Support Engineer (German-speaking) -SaaS & AI

Zendesk • Belle Rive, IL, US
21 days ago
Job type
  • Full-time
Job description

Overview

Employer Industry : Customer Service Software

Why consider this job opportunity :

  • Flexible working from home model available from Portugal or Ireland
  • Opportunity to work with a highly technical team dedicated to customer support
  • Chance to build trusted relationships and enhance customer experiences
  • Innovative and collaborative work environment encouraging learning and development
  • Supportive company culture that values diversity and inclusion

Responsibilities

  • Provide technical support and guidance to customers through various communication channels
  • Take ownership of customer issues, ensuring resolution with empathy and responsiveness
  • Communicate effectively with users of varying technical levels, simplifying complex jargon
  • Manage customer escalations and prioritize tasks efficiently
  • Empower users by facilitating self-service through the knowledge base

    • Qualifications

  • Minimum of 4+ years of technical support experience
  • Fluent in English and German (written and spoken)
  • Excellent customer service skills with a strong sense of urgency
  • Strong organizational, written, and oral communication skills
  • Proficient in tools like GSuite, Slack, and Confluence

    • Preferred Qualifications

  • Experience with Zendesk software or similar customer service platforms
  • Innovative thinking and a proactive approach to problem-solving
  • Desire to learn and teach across various technical fields

    • We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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    Technical Support Engineer • Belle Rive, IL, US