EV Charger Support Technician

ZipRecruiterFremont, CA, US

17 hours ago

Job type

Full-time

Job description

Overview

Job Title : EV Charger Support Technician

Salary : $90k - $110k

On-Site : Fremont, CA | Zerova Technologies USA

What Youll Do (Day-to-Day)

Be the first call that keeps chargers charging : troubleshoot AC / DC EVSE, diagnose faults, and deliver resolutions with precision.
Own the case, close the loop : log, track, and resolve issues in Salesforce Service Cloud to meet SLAs.
Turn data into answers : analyze OCPP logs, PCAPs, SLAC tests, and network traces to find root causes.
Level up the ecosystem : deliver hands-on training to customers, partners, and technicians in Zerova's certification program.
Collaborate across teams : work with R&D and third-party SLA partners to drive continuous product improvement.
Be field-ready : travel primarily within CA / West Coast, with occasional nationwide assignments.

What You Bring

Associates in EE / Electronics or related field (Bachelors or equivalent) hands-on experience.

2+ years in EVSE, power electronics, or field technical support / maintenance.

Solid knowledge of :

AC / DC power systems : 208 / 480V 3-phase, low-voltage controls

Networking : TCP / IP, OCPP, VPNs, cellular connectivity

Safety : NEC, OSHA, NFPA 70E

Proficient with service / ticketing tools (Salesforce Service Cloud).

Strong communicator with customers, electricians, and third-party providers.

Able to lift up to 50 lbs., work safely in field environments, and follow procedures.

Nice-to-have : EVITP, NABCEP, or OEM EVSE certifications (not mandatory).

Why Zerova (Benefits & Growth)

Competitive salary + KPI-driven bonus program (performance & service metrics).

Medical, dental, vision coverage.

401(k) with company contribution.

PTO and paid company holidays.

Structured career path to Senior Technician and FAE roles.

Certification support & ongoing technical training (EVITP, OCPP, manufacturer-specific).

Work with advanced diagnostic platforms and AI-driven service tools; participate in interoperability testing and collaborate globally.

Mileage reimbursement & travel expenses covered.

Build the future with a global EVSE leader growing U.S. operations and launching a new engineering center in 2026.

How to Apply

Email your resume and a brief cover letter to care ers@zerovatech.com with the subject line : EV Charger Support Technician Fremont.

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Support Technician • Fremont, CA, US

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