ZipRecruiter is hiring : Technical Writer in Saint Charles

Overview

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce.

Job Summary

Newberry Group seeks a detail-oriented and collaborative Technical Writer to support enterprise-wide process documentation and customer journey mapping efforts. This role will play a key part in capturing and communicating complex workflows, procedures, and user experiences in a clear, consistent, and accessible format to support USDA’s modernization and service delivery goals.

Location

Remote

Clearance / Certifications

Ability to obtain Public Trust clearance – U.S. citizenship required

Key Responsibilities

• Document business processes, standard operating procedures (SOPs), and technical workflows in collaboration with subject matter experts (SMEs), analysts, and program teams.
• Develop clear, user-friendly documentation that supports internal operations, training, and knowledge transfer across USDA mission areas.
• Create and maintain customer journey maps that visualize end-to-end user experiences, pain points, and opportunities for improvement across USDA services.
• Translate complex technical and operational information into accessible content for both technical and non-technical audiences.
• Support process improvement and digital transformation initiatives by documenting current-state and future-state workflows.
• Ensure consistency in terminology, formatting, and structure across all documentation in alignment with USDA standards and federal plain guidelines.
• Collaborate with UX designers, business analysts, and process improvement teams to ensure documentation reflects real-world user needs and system behaviors.
• Maintain version control and documentation repositories, ensuring content is up-to-date, searchable, and accessible.

Required Qualifications

Additional Qualifications

Benefits and Perks

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO / AA / Veterans.

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