Senior Client Success Manager

Senior Client Success Manager

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

As the Senior Client Success Manager, you will lead key client relationships and drive the overall success and satisfaction of Heartbeat's partners. You'll serve as a strategic advisor and escalation point across onboarding, retention, solutioning, and client experienceensuring our customers achieve measurable outcomes and long-term value from Heartbeat's offerings.

You'll collaborate cross-functionally with Product, Operations, Clinical, and Engineering teams to translate client goals into scalable solutions, while mentoring team members and shaping processes that enable growth and excellence across the Client Success function.

About the Role:

• Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning
• Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
• Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction
• Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
• Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
• Design and implement process improvements that increase efficiency, scalability, and client retention
• Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement
• Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth

About You:

• 68 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment
• Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention
• Strong leadership skills with experience mentoring or managing team members
• Exceptional communication skillsverbal, written, and interpersonal, with the ability to influence at all levels
• Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
• Analytical thinker with a creative approach to problem-solving and process design
• Bachelor's degree or equivalent required; Master's degree a plus
• Sense of humor and collaborative spirit a must

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered

We are fast-paced & agile: we move quickly, iterate often, and value experimentation

We are remote-first: flexibility, autonomy, and trust are at the core of how we operate

We care about diversity: diversity allows us to build an excellent patient experience

We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status