VP, Global Services

Job ID

2024-11873

of Openings

Job Locations

Remote - U.S.

Category

Services & Consulting

Overview

We are seeking a VP of Global Services to lead our services organization which consistently and substantially contributes to Hyland's success. This position executes supporting plans aligned with corporate strategic initiatives including : leveraging our existing customer base extending our indirect channel expanding our suite of solutions delivering exceptional customer care building our international presence and acquisition activity. The VP Global Services will attract develop and retain professional services staff.

What you will be doing

Develop a leadership team that is capable of determining organizational requirements, recruiting and growing talent, and providing value-proven deployment and consulting services that provide a competitive advantage to the company.

• Provide strategic vision regarding the nature, scope, and operating procedures necessary to succeed as a global content services organization. Endeavor to remain nimble, responsive and competent to the demands of our customers worldwide.
• Create effective training programs. Recruit, educate and groom diverse talent that allows the organization to identify and respond to changing business requirements.
• Generate revenue consistent with responsible utilization rates, value supported labor rates, and multiple demands for time and talent of assigned staff.
• Support overall success of the company. Develop services offerings that support customer success and win their loyalty and continued business.
• Work effectively with other corporate leaders. Develop coordinated initiatives to take advantage of business opportunities for software sales, services engagement and enhanced customer support relationships.
• Develop effective management practices that assess organizational performance, provide feedback with respect to individual and collective performance, and which identify opportunities to grow the business.

What will make you successful

35% margin while maintaining a high level of customer satisfaction

What you can expect next

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https : / / www.hyland.com / en / resources / articles / why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.