FRONT DESK AGENT - Full Time

Job Description

Job Description

Description :

FRONT DESK AGENT - Full Time $16.00 / Hourly

The Front Desk Agent will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. As a Front Desk Agent, you will play a key role in creating a positive and welcoming experience for our guests.

The Job

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media / 5-star compliments or reviews on OTA’s.
• Greet guests warmly and efficiently, processing check-ins and check-outs with accuracy and speed.
• Maintain knowledge of Hotel features / services, hours of operation, room types, rates and numbers, layout, decor, appointments, special packages and promotions, daily count, expected arrivals and departures, group activities, and departmental policies and procedures.
• Manage reservations and room assignments, ensuring accuracy and availability.
• Process payments and handle guest accounts, adhering to company policies and procedures.
• Respond to guest requests and concerns promptly and professionally, resolving issues to their satisfaction.
• Responsible for maintaining an efficient and effective flow of information with guests, team members, managers, housekeeping, and other departments within the Hotel.
• Upsell hotel services and amenities to maximize revenue opportunities.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Collaborate effectively with other departments to provide seamless service to guests.
• Follow all safety and security protocols to ensure the well-being of guests and staff.
• Ensure security of guest room access.
• Maintain confidentiality, security, and integrity of organizational data.
• Inspect, plan, and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Access all functions of computer / software systems.
• Other duties as assigned.

Requirements : Job Requirements

Supervision

Education and Experience