Customer Service Representative

Customer Service Representative

Our client, a leading national Property and Casualty Insurance company, is looking to add a Customer Service Representative to their O'Fallon, MO team. If you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit for this opportunity. You'll be the first contact for our customers : answering billing questions, taking payments, assisting with portal login and navigation, and general inquiries.

Job Responsibilities :

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and accurate information via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and accountability in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Perform basic mathematic calculations, such as percentages, addition, division and subtraction calculations to respond to customer inquiries
• Effectively navigate multiple system applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards
• Learn and comply with corporate policies, regulatory standards (SOX), business processes (PCI) and procedures
• Complete additional tasks and other projects / duties as assigned
• Work overtime as needed

Skills & Qualifications :

Education / Experience :

Pay and Benefits :

The pay range for this position is $20.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Workplace Type :

This is a fully onsite position in O'Fallon, MO.

Application Deadline :

This position is anticipated to close on Nov 7, 2025.