Operations Analyst, Agency Services

Job Description

Job Description

Job Summary

The Operations Analyst provides essential support and coordination for a wide variety of complex activities within Agency Services, focusing on system enhancements and production implementations. Serving as a key liaison and subject matter expert, this role partners with IT, production teams, and other business areas to analyze and resolve production issues, drive system improvements, and support the modernization of agency platforms. This position is critical in ensuring the smooth operation, continuous improvement, and modernization of Agency Services platforms.

Duties and Responsibilities

• Serve as the subject matter expert representative for Agency Services in cross-functional collaborations.
• Act as a liaison between business areas and IT to define, coordinate, and communicate changes that enhance efficiency and departmental workflow.
• Develop and maintain a thorough understanding of the Life Insurance / Annuity industry, company products, industry trends, and state regulations related to contracting and commission activities.
• Utilize deep knowledge of agency services systems and processes to quickly analyze, triage, and resolve escalated issues related to commissions and contracting, collaborating with IT and supporting the Commissions and Licensing teams as needed.
• Lead or participate in meetings for requirements gathering, enhancement planning, and production incident analysis.
• Coordinate and support pre- and post-implementation testing, validation activities, and table changes in the production environment, especially for commission rates and new product launches.
• Provide complex analysis and recommendations to management, including creative solutions for process or technology challenges.
• Develop and maintain expertise in Agency Services data and reporting tools to support analysis, triage, and enhancement planning.
• Monitor, analyze, and provide feedback or take action on error trends and issues related to system functionality or training needs.
• Ensure adherence to project timelines, successful outcomes, and effective, timely communication.
• Demonstrate the courage and professionalism to express views and contribute to business process decisions, ensuring platforms and processes remain aligned.

Experience and Education Requirements

Knowledge, Skills & Abilities

Other Requirements

#LI-JB1

#LI-Remote

Additional Information

Work Environments

F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.

Join our employee-centric hybrid work environment : F&G Careers

About F&G

Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.

As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.

1 Top Workplaces USA 2022 – 2023

2 Des Moines Register Top Workplaces 2018 – 2022

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