Manager, Site

Description

The Site Manager is the senior operational leader responsible for the comprehensive oversight and strategic direction of the entire site, ensuring peak efficiency, safety, quality, financial performance, and robust people leadership across all functions. The Site Manager directly and indirectly leads a substantial workforce of +100 associates and additional temporary workforce as needed, including Management Support and Team Leads, driving a culture of accountability, high performance, and continuous improvement. Key responsibilities include strategic operations planning, optimizing production configuration, rigorous metric reporting, and serving as the primary liaison with internal departments (Logistics, HR, Client Experience) and external partners (USPS) and vendors.

Duties / Responsibilities

Operational Leadership & Performance

• Own and oversee the entire scope of site operations, including production scheduling, capacity planning, resource allocation, and ensuring strict compliance with all company standards and regulatory requirements.
• Drive continuous improvement initiatives to optimize sort configuration, workflows, and processes to maximize throughput and minimize operational waste.
• Manage site security, asset maintenance, and daily close-out procedures to ensure a safe and organized operating environment.
• Collaborate closely with Logistics Leadership to guarantee seamless material flow, timely pick-ups, and efficient delivery operations.
• Act as the critical point of contact for the Client Experience team, providing operational insight and ensuring the site's output consistently meets client requirements and service level agreements (SLAs).
• Manage and resolve complex internal and external stakeholder escalations, ensuring timely and effective communication and comprehensive resolution.
• Establish and enforce robust safety and incident reporting measures, overseeing root cause analysis and implementing immediate and long-term corrective actions to maintain a Zero Harm environment.
• Lead the collection, analysis, and communication of all daily, weekly, and monthly operational metrics to senior leadership, identifying trends and recommending corrective actions.
• Ensure full compliance with company social and sustainability values, promoting an environmentally friendly workplace and associate well-being.

People Management & Development

Compliance & Risk Management

Requirements

Skills and Competencies

Education and Experience

Physical Requirements and Working Conditions

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