Bilingual : Spanish and English : Wellness Program Coordinator (Anaheim, CA)

Webmd Health Services Well-Being Program Coordinator

WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.

WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Position Description

The Dedicated Well-being Program Coordinator (DWPC) will work collaboratively with the designated client's health promotion team to provide face-to-face health coaching with eligible participants as well as raise awareness of the onsite program and the WebMD products and services that enable it. The DWPC may be responsible for or part of face-to-face coaching sessions with a determined number of eligible participants per week. The DWPC will work with and be a resource for the individual employer units in their health promotion activities. The DWPC is responsible for client satisfaction, retention and reference-ability. They can provide thought leadership and support program planning and impact assessment, as well as coordination and promotion of service. DWPC's proactively identify opportunities for service delivery enhancement and improvement. The successful candidate will have a background in a health promotion, exercise physiology, and / or nutrition.

In this role you will :

• Perform face-to-face at-risk health education based on participants' completed health risk appraisal; one-on-one, video, active, & group coaching
• Create a culture of well-being at the worksite level
• Provide assessment of at-risk areas and provide referral to appropriate resources
• Understand and deliver client-centered coaching through a combination of reflective listening and identification of readiness to change
• Assist participants' progress through the stages of change for at-risk behavior
• Utilize Motivational Interviewing techniques to elicit behavior change and reduce participant ambivalence
• Improve the health lifestyle behaviors and overall health of participants
• Participate in collective record keeping which allows for continuity to exist between multiple health education sessions
• Work with the Fulfillment department in delivering specific, supplemental health related materials to participants
• Assist in the production of aggregate reports which incorporate the health education calls made to clients' participants
• Coordinate the flow of information and materials between WebMD and individual employer units located in the area
• Assist with day-to-day delivery of established programs with direction from the client and WebMD account team
• Coordination of meetings and other communications (internal and external)
• Coordination and delivery of onsite events
• Coordinate and maintain Site Champion Network
• Maintain Site Champion Engagement Hub
• Works with the Engagement Advisor to coordinate the customization of WebMD's standard communication vehicles, and when necessary, the development of original materials
• Develop and maintain schedules necessary to support the successful execution of client health education programs
• Ongoing program performance review and strategy support
• Support process improvement and service model design efforts
• Other duties specific to the account as designed by the client or WebMD (e.g. conduct biometric screenings or other in person health assessments, support fitness centers, etc.)

Qualifications, Skills and Experience

Preferred

As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization's information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.