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Service Desk Technician

Service Desk Technician

Systems & Methods, IncCarrollton
30+ days ago
Job type
  • Full-time
Job description

SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. With over 50 years as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are a multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.

Key Functions / Basic Duties :

Answer incoming calls to Service Desk

Create tickets within our incident ticketing system.

Provide basic support to end users and troubleshoot problems on systems.

Assist with end-user customer support education.

Update and maintain Service Desk documentation.

Provide for the maintenance and depth of hardware / software troubleshooting expertise for client systems.

Monitor the environment and respond or engage tiered support when needed

If needed, assist with maintenance of computer hardware, software, and operating systems.

Knowledge of :

Computer hardware, software, operating systems and peripherals

Modern office practices, procedures, and equipment

Oral and written communications skills

Interpersonal skills using humility, tact, patience, and courtesy

Ability To :

Communicate effectively both orally and in writing

Plan and organize work

Work as a team member

Meet stringent schedules and timelines; Work successfully in a fast-paced environment

Manage corporate and project resources effectively

If needed, work independently with little supervision

Any other assigned duties as assigned by ITS Management

This is a full-time role!

  • MUST BE LOCATED NEAR CARROLLTON, GA
  • Weekly office hours are required)

SMI offers a comprehensive insurance package, a 401(K) plan, HSA / Flexible Spending Account, paid holidays / paid time off, and profit-sharing.

To learn more about the SMI Culture, please visit our website :   https : / / www.smi-inc.com / family / culture

We are a Drug-Free Workplace. We are an Equal Opportunity Employer.

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