Account Manager- Employee Benefits

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

Acrisure is seeking an Account Manager- Employee Benefits to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.

Responsibilities

• Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.
• Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
• Assists Producers and Account Executives with Client service commitments.
• Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
• Functions as the day-to-day customer contact and focuses their time on troubleshooting issues and helping the client make well-informed decisions that position the client for success.
• Manages the new business and renewal process, as well as oversees day to day client changes.
• Accountable for client service delivery through : high and / or increased client retention, rounding of accounts, referrals and uneventful renewals.
• Ensures pre-renewal information is sent out within service standards and follows up with clients for timely response on pre-renewal information and insurance markets for a timely response of quotes.
• Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal / deliverable for the Producers and Service Teams to utilize at client renewal meeting.
• Reviews quotes for accuracy against supporting documents. Negotiates additional coverage / price with the underwriter.
• Completes renewal bind processes and checklists quickly and accurately, ensuring all aspects of the renewal are completed and documented in the file.
• Ensures the file is accurately documented to minimize E&O exposure and to respond quickly to client requests.

Requirements

Education and Experience

Benefits and Perks

Note : This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location.

Acrisure is committed to employing a diverse workforce and to providing an inclusive work environment free from discrimination. Reasonable accommodation is available to qualified individuals with disabilities or based on religious beliefs. If you need an accommodation or assistance with the application process, please email leaves@acrisure.com.

California residents can learn more about our privacy practices for applicants at the Acrisure California Applicant Privacy Policy : www.Acrisure.com / privacy / caapplicant.

Job Details

J-18808-Ljbffr