Senior Manager, End User Experience Job at Blue Cross Blue Shield in Chicago

Senior Manager, End User Experience page is loaded## Senior Manager, End User Experiencelocations : US IL Chicago E. Randolphtime type : Full timeposted on : Posted 3 Days Agotime left to apply : End Date : January 9, 2026 (19 days left to apply)job requisition id : JR5521This role is responsible for shaping and delivering a seamless, reliable, and user-centric technology experience across the organization. This position ensures that employees engage with technology in a productive and intuitive manner by overseeing Information Technology (IT) service delivery, executive support operations, and external support partnerships. Acting as the strategic voice of the user within IT, the Senior Manager leads initiatives that enhance usability, accessibility, and satisfaction, while driving proactive communication and change management to support technology transitions. This position partners cross-functionally to anticipate user needs, introduce innovative digital workplace solutions, and foster a high-performance culture of continuous improvement. Through strategic leadership and operational oversight, this role ensures that technology serves as an enabler of business outcomes and that support services are delivered with excellence, responsiveness, and empathy.Change Management & Stakeholder Engagement* Champion proactive communications and user-focused change initiatives.* Build rapport across all levels of the organization.* Partner with technology delivery teams to prioritize customer needs.Service Delivery & Operational Excellence* Oversee end-to-end IT service delivery from the user’s perspective.* Lead executive support and manage external IT support partnerships.* Define and track KPIs for user satisfaction, adoption, and performance.User Experience & Enablement* Lead usability and accessibility improvements through design thinking.* Ensure users have the right tools, platforms, and training.* Deliver a seamless digital workplace experience.Strategic Leadership & Vision* Set the vision and roadmap for end-user experience across IT.* Align initiatives with business goals and organizational strategy.Lead and Develop a High-Performing Team* Manage a diverse team, fostering a collaborative, inclusive, and high-performance culture aligned with global goals. The posting range for this position is : $131,908.00-$189,737.99 Qualifications : Education Required Bachelor's Degree ; or equivalent experience Experience Required 10+ Years of IT operations experience in a medium to large sized organization. Experience with insourced / outsourced / hybrid delivery models. Knowledge Skills and Abilities Experience working closely with senior level / C-level leaders delivering IT support and IT continuous improvement initiatives.* Advanced executive presence and passion for IT support delivery excellence.* Ability to integrate and connect disparate partners and work styles to deliver a streamlined service.* Results oriented approach and motivational leadership style.* Ability to interpret and summarize technical information for non-technical audiences.* Advanced verbal and written communication skills.* Excellent time management, multitasking skills, and attention to detail.* Advanced leadership, management, and team-building skills.* Experience leading IT operations teams in dynamic environments requiring 24 / 7 support.The posted salary range is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for *annual bonus incentive* pay.We offer a comprehensive package of benefits *including paid time off, 11 holidays, medical / dental / vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits* to eligible employees.Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.Begin your career at Blue Cross Blue Shield Association (BCBSA) by exploring currently opportunities and starting your application. It’s easy! After reviewing our open positions, apply to the roles that meet your requirements and ours too. You can keep track your progress in the selection process and review new postings too. Thanks for interest in joining Team BCBSA!At Blue Cross Blue Shield Association , we are a national association of 33 independent, community-based and locally operated Blue Cross Blue Shield companies and we are driven by purpose. Join the team who supports the nation's largest healthcare network, providing coverage to nearly one in three Americans as we relentlessly pursue affordable healthcare and ensure peace of mind for the people we serve. Be part of our storied history of innovation as we advance well-being and health equity. Experience a culture that is built on our core values, connection, work-life flexibility, well-being, and a commitment to our community. If you thrive at a company that values inclusivity, accountability, courage, teamwork, and respect, we're glad you found us!

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