Front Office Manager - Waldorf Astoria Beverly Hills

Front Office Manager

As a leading hotel in the luxury market, Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the team at this beautiful property! This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets.

What will I be doing? As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding Waldorf Astoria guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards :

• Lead and manage Personal Concierge, Doorperson, and Concierge teams, including training, scheduling, performance management, and employee relations.
• Serve as Manager on Duty, conduct daily briefings, and support recruitment and onboarding efforts.
• Resolve guest concerns promptly and professionally; monitor satisfaction metrics and implement service improvement initiatives.
• Coordinate VIP arrivals and special requests with Sales, Events, and VIP Services teams.
• Ensure operational compliance with safety, cash handling, and brand standards; oversee group arrivals and room block accuracy.
• Support financial accountability through labor analysis, expense tracking, and monthly P&L reviews.
• Maintain SOPs, lead service standards training, Forbes 5 star designation trainings and ensure compliance with labor laws and all other protocols.
• Collaborate cross-functionally with other departments; contribute to strategic planning and special projects.

What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :

In addition, we look for the demonstration of the following key attributes : Quality, Productivity, Dependability, Customer Focus, Adaptability.

What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as :