Operations Analyst-I (Product Operations Analyst) 22746ExcelGens, Inc. • San Francisco, California, USA

Operations Analyst-I (Product Operations Analyst) 22746

ExcelGens, Inc. • San Francisco, California, USA

22 days ago

Job type

Full-time

Job description

Job Title : Operations Analyst-I (Product Operations Analyst)

Client : DoorDash

Location : Hybrid (New York city)

Team : Strategy & Operations In-Store

Reports to : Associate Manager Product Operations

Location : New York NY (Hybrid)

About the Role

As a Product Operations Analyst you will serve as the central operational owner for DoorDashs key product partnerships. This role combines hands-on logistics technical configuration process design and cross-functional coordination to ensure a seamless experience for clients - from deal signing to go-live.

Youll design and manage scalable operational playbooks for hardware deployment (e.g. in-store computers) acting as the bridge between Revenue (Sales & Customer Success) teams and internal operations to streamline fulfillment and partnership success.

Key Responsibilities

Partner Management

Serve as the day-to-day contact for assigned partners identifying and escalating risks or critical updates.

Hardware Procurement & Configuration

Oversee procurement inventory and technical setup of all partner hardware (e.g. macOS systems or POS devices).

Logistics & Fulfillment

Manage the end-to-end shipment process - preparing labeling packaging and coordinating pickups with carriers.

Lifecycle & Status Tracking

Maintain accurate tracking for all partner accounts and hardware from onboarding to shipment activation and credit issuance.

Process Development & Improvement

Design document and optimize scalable processes for procurement configuration and fulfillment operations.

Revenue Team Coordination

Act as the operational liaison for Sales and Customer Success teams providing regular updates and supporting enablement efforts.

Expectation Management

Partner with Sales Onboarding and CS to ensure accurate client communication and delivery timelines.

Internal Communications

Create and manage operational updates and documentation for internal stakeholders.

Sales Operations Support

Assist with order form creation and tracking while identifying automation opportunities for greater efficiency.

What Were Looking For

Operations Mindset

1 2 years of experience in operations logistics or business / sales operations roles.

Process Builder

Proven ability to build document and refine processes for scalability and efficiency.

Technically Inclined

Comfortable with hardware / software configuration; experience with Apple / macOS environments preferred.

Meticulous Organization

Exceptional attention to detail and ability to manage multiple concurrent workstreams.

Strong Collaboration & Communication

Skilled at clear concise communication with both technical and non-technical stakeholders.

Proactive Problem-Solving

A self-starter who thrives in ambiguity and can implement improvements independently.

Bonus Points

Experience in hardware provisioning or IT asset management .

Familiarity with Salesforce or other CRM tools.

Experience in a B2B SaaS or product operations environment.

Key Skills

Process Development

Hardware Configuration

Logistics Management

Cross-Functional Collaboration

Salesforce CRM

macOS / IT Systems

Project Coordination

Data Tracking & Reporting

Communication & Documentation

Continuous Improvement

Key Skills

Fashion Retail,Academics,CFA,Audio Visual,Concrete Pump,Event Marketing

Employment Type : Full Time

Experience : years

Vacancy : 1

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Operation Analyst • San Francisco, California, USA

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