Front Desk Agent

Job Description

The Holiday Inn Express is hiring highly motivated and customer service driven Front Desk Agents. Candidates must be able to work both day and evening shifts. Day shift is 6am to 2pm and night shift is 2pm to 10pm. Must be able to train on all shift including Night Audit, 10PM-6AM. Must have hotel experience.

The Front Desk Agent is responsible for assisting in the operation of the front desk and guest services. Must be able to multi-task, and prioritizes with excellent follow up skills and customer service. Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out.

As a Front Desk Agent your responsibilities will include (but not limited to) :

• Greeting guests and checking in and out, fulfilling guest requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned.
• Assist with sales efforts in soliciting new business and in selling guestrooms, meeting space
• Able to work through customer service related issues
• Any other duties or responsibilities which might be required by a manager

Requirements :

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