Clinical Operations Manager (Edgewild)

Job Description

Job Description

Description :

With 17 facilities in Northern, Central, and Southern California, Muir Wood is a residential and outpatient treatment program designed for teen boys and girls, ages 12-17, with mental health and substance use disorders. In our safe, comfortable, and structured environments, our compassionate clinicians help teens explore and process sensitive issues while learning to manage their lives in productive ways. We provide high-quality Joint Commission-accredited residential treatment, creating an environment where teens and their families feel cared-for, valued, and engaged. Our academic program is accredited by the Western Association of Schools and Colleges (WASC). We are in-network with Anthem, Aetna, Cigna, Kaiser Permanente, MHN, Magellan, Halcyon, and Optum, making our exceptional brand of teen treatment accessible to as many families as possible. Our guiding philosophy emphasizes kindness and compassion over confrontation and control.

The Clinical Operations Manager is a frontline leader responsible for both program leadership and site operations for our 12 bed girls program in Riverside. Reporting to the Clinical Director, the COM oversees Care Coordinators, Shift Supervisors, and Operations staff to ensure safe, structured, and healing-centered environments. With support from central Operations, the COM manages scheduling, facilities, and vendors to keep programs admit-ready, compliant, and efficient. The COM plays a critical role in shaping the client and staff experience by being present in the milieu, coaching and developing staff, maintaining compliance, and ensuring operational excellence.

Key Responsibilities

Team Leadership & Development :

• Directly supervise Care Coordinators, Shift Supervisors, and site-level Operations staff.
• Recruit, onboard, train, and evaluate staff across program and operations.
• Provide consistent coaching, feedback, and recognition to support professional growth.
• Address performance issues proactively and ensure accountability.

Client & Program Support :

Staffing & Workforce Management :

Safety, Compliance & Facilities :

Culture & Collaboration :

Requirements : Qualifications :

Benefits :

Muir Wood Adolescent & Family Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.