Lead Operations Analyst, Commercial Card

Lead Operations Analyst

The Lead Operations Analyst position is a dynamic role which owns the end-to-end client experience for modifications to their Commercial Card program. They are KeyBank's primary point of contact, leading commercial clients through the post-sales experience to ensure clients are quickly and effectively using the Commercial Card solutions. Modification projects can range in size and complexity, and the Lead Operations Analyst will be expected to actively manage multiple projects at a time in various stages of completion. The Lead Operations Analyst will work closely with clients, FinTech partners, sales, and back-office support teams to ensure successful and timely implementations.

Essential Job Functions :

• Responsible for overseeing assigned Commercial Card modification packages; ensuring configuration, training and adoption of new solutions.
• Lead meetings with stakeholders, including sales team members, clients, vendor representatives and other partners.
• Clearly understand and articulate our clients' priorities, objectives and expectations.
• Create material to scope and plan modification projects, maintain transparency, and manage stakeholder expectations.
• Drive on-time fulfillment of SLA commitments by promoting stakeholder accountability, mitigating project issues and risks, and adapting to project changes.
• Continually develop expertise in accounts payables payment products and how they respond to client unique needs and requirements to close the gaps between current solution capabilities and our client's needs.
• Fully understand and adhere to KeyBank policies and procedures regarding business resiliency including maintenance and retention of project plans, work completion, and system records
• Adhere to all Risk policies and procedures.
• Limited travel required.

Required Qualifications :

Preferred Qualifications :

Compensation and Benefits :

This position is eligible to earn a base salary in the range of $61,000 to $68,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

This position is eligible to earn a base salary in the range of $61,000 to $68,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.