Full Time Sr Assistant Supervisor Entertainment & Attractions - Hershey's Chocolate World $22!

Full Time Sr Assistant Supervisor Entertainment & Attractions - Hershey's Chocolate World $22!

Posted Date : Oct 23, 2025

Requisition Number : 126745

Job Location : Hershey, PA

Hourly Pay Rate : $22.00 or more based on experience

Minimum Age : 18 years of age or older

Availability : Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

The Attractions Senior Assistant Supervisor is the leader in guest service. This position will set the tone for all attraction teams by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement.

The Attractions Senior Assistant Supervisor is responsible for maximizing sales and supervising the day-to-day operations of Hershey's Chocolate World attraction areas to include but not limited to Tour Ride, Ticketing, Parking, Create Your Own Candy Bar, Hershey's Great Candy Expedition, Hershey's Unwrapped, and Costumes. The incumbent must be aware of the balance required to support superior customer service and attraction sales. Responsibilities include flex force employee supervision, zoning, coaching, training, tracking attendance / tardiness, disciplinary action, and supporting performance appraisals. Responsibilities also include making operational decisions and show time adjustments. The incumbent participates in weekly attraction staff meetings and provides insight on consumer feedback.

Employee Coaching and Supervision (60%)

• Through observation and demonstration, effectively coach all flex force attraction team members to maximize guest engagement
• Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team
• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service
• Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices
• Take part in the part-time flex force annual performance feedback process
• Facilitate attendance disciplinary pro

Operations (30%)

Leader Duties (10%)

Minimum knowledge, skills, and abilities required to successfully perform major duties / responsibilities :

Minimum Education and Experience Requirements :

Education :

Experience :

This description covers the most significant duties performed, but you may be responsible for other minor-related work assignments.

Nearest Major Market : Harrisburg