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Call Center Representative
Call Center RepresentativeVelocity Flex • Houston, TX, United States
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Call Center Representative

Call Center Representative

Velocity Flex • Houston, TX, United States
30+ days ago
Job type
  • Full-time
Job description
Job Overview: We're looking for a highly skilled call center representative to join our client's team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for troubleshooting IT and technical issues.
Essential Responsibilities:
  • Receives Inbound calls from customers and branches to support all lines of business.
  • Conducts outbound calls for troubleshooting with customers and email communications for follow up.
  • Generates tickets and assign as needed to the appropriate branches, internal teams, or vendors for further assistance to complete requests.
  • Provide excellent and professional customer service in a fast-paced environment at all times.
Primary Qualifications:
  • Must have a High School diploma or GED equivalent.
  • Proficient in Microsoft Office and general computer navigation knowledge
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Call Center Representative • Houston, TX, United States

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