PBX Operator

Pbx Clerk

Position Title: PBX Clerk Position Code: ClerkPBX-8110 Department: Patient Access Safety Sensitive: YES Reports to: Admitting Supervisor/Manager Exempt Status: NO

Position Purpose: All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHIs vision of providing the regions best clinical care and patient service through an environment that fosters respect for others and pride in performance.

Key Responsibilities

• Greets individuals over the PBX in a professional caring and courteous manner.
• Provides receptionist service over the PBX and direct calls to the appropriate department or person in a professional manner.
• Adheres to all hospital and department policies, procedures, and goals.
• General office functions as assigned to support the department efficiency.
• Provides excellent customer service and adheres to the Behavioral Expectations Agreement.
• Responds to inquiries quickly and appropriately in a manner that addresses the needs of the person who is inquiring.
• Identifies department and self when answering the telephone.
• Able to handle heavy phone volumes. All calls are answered in a timely manner.
• Scans charts on discharged patients ER treat and releases out patients on a daily basis to assist the department.
• Ensures that insurance cards, orders, and other admission documents are complete and copied as needed for scanning.
• Ensures the admissions documents are scanned and perform Quality Assurance audits on your scanned documents prior to destroying.
• Performs audits on accounts scanned in EMR. Audits for photo identifications, insurance cards, and other admission documents to ensure documents are scanned appropriately. If any discrepancies alert department manager or supervisor.
• Consistently demonstrates the ability to assess a situation from a variety of perspectives, considers alternatives, and chooses the most appropriate course of action.
• Consistently demonstrates a willingness to assist co-workers in a courteous manner to support department efficiency.
• Performs and communicates in a highly professional manner at all times.
• Demonstrates enthusiasm and self-motivation in performing job duties.
• Performs other duties as assigned.

Qualifications

• Excellent customer service skills.
• Ability to communicate effectively with others.
• Education: High school diploma or equivalent.
• Experience: Minimum of one year in an office setting with customer interactions.
• Experience: Experience in a healthcare setting or related industry.

Work Requirements

• Ability to work evenings, nights, and weekends as necessary to meet operational objectives.
• Position requires sedentary work occasionally carrying small objects short distances.
• Must be able to sit at a terminal for up to seven (7) hours daily.
• Must be able to bend, stoop, and reach for files and supplies.
• Must be able to get up from chair regularly to get paperwork.
• Must be able to handle up to 100 telephone or interpersonal contact daily and accommodate occasional anger/frustration on the part of the patients.
• Must be able to distinguish phone rings and callers voices against regular background noise and conversation.
• Must be able to distinguish security alarms and radio conversation against background noise and conversation.