Job Description
Job Description
Commitment to Citizen Service
Service encompasses all aspects of the Pokagon Band of Potawatomi Indian’s governmental operations. Every employee shares the responsibility to provide exemplary service, dignity, and respect to all Tribal Citizens, the Tribal Council, and staff members. To this end, all employees have an obligation to identify and report any service problems, issues, or concerns and through designated channels, initiate, recommend, and actively participate in solutions.
Position Summary : The Systems Analyst is responsible for maintaining and optimizing IT infrastructure, ensuring reliable performance, security, and availability of systems. This role includes providing technical support, managing system upgrades, troubleshooting issues, and collaborating with the IT Team and site leadership to align technology with operational needs.
Essential Functions :
Tier I
- Assist in planning and deploying new applications and enhancing existing ones.
- Manage user accounts, handle permissions, and oversee onboarding and offboarding.
Manage and maintain IT infrastructure, including servers, networks, and workstations.
Monitor system performance and address hardware, software, and network issues.Perform routine audits of systems and software.Manage data backups, verifications and recovery testing.Maintain Active Directory and Entra ID, System Center & Group Policy.Monitor and maintain Office 365, Intune, and Azure cloud environment.Follow IT security protocols to safeguard company data and meet industry standards.Research new technologies to improve organizational efficiency and effectiveness.Train and provide guidance to other members of the IT Team.Develop and maintain processes, procedures and documentation.Tier II will also include :
Automate routine tasksAssist in maintaining VDI environment and e-mail security gateway.Assist with Systems DesignTier III will also include :
Assist with project management, hardware & software procurement.Assist with IT policy creation.Assist in maintaining virtualization environment.Non-Essential Functions :
Function as a level 2 on-call escalation support as needed, primarily on a rotating basis.Perform other related functions as assigned.Position Requirements :
Tier I (PB-12) :
Bachelor’s degree in IT related field is required. Degree must be from an accredited institution whose program of study has been recognized by the Council for Higher Education Accreditation or the United States Department of Education. Willing to consider a combination of education and equivalent experience in a Systems Analyst role in lieu of degree.Minimum four (4) years previous experience with maintaining computer networks including computer hardware, systems software, applications software, and configurations required.Minimum two (2) years previous experience with Windows 11, MS Server 2022+, System Center, Active Directory, Azure, PowerShell and Office 365 required.Strong understanding of network protocols, server administration, ITSM practices required.Strong communication skills, project management skills, and service skills required.Ability to work effectively in a fast-paced environment is required.ITIL v4 CertificationTier II (PB-13) will also include :
Minimum six (6) years of experience as a Systems Analyst required.COMP TIA Server + or related certification is required.Tier III (PBB-1) will also include :
Minimum eight (8) years of experience as a Systems Analyst required.Microsoft, VMware, Citrix or related certification is required.Indian Preference :
Pokagon Band Preference Code applies.Physical Requirements :
Work is generally sedentary in nature and will frequently require sitting, however standing, walking, and light lifting will be necessary.Frequent use of hands and fingers to operate equipment and reach with hands & arms is required.Frequently required to talk and hear.Occasionally required to stoop, kneel, crouch, bend, and crawl.Occasionally required to lift and / or move up to 50 pounds.Work Environment :
General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.Local travel is necessary, so the ability to travel as needed is required.Competencies :
Continuous LearningProblem SolvingProject ManagementQuality Focus