GREETER

Job Description

Job Description

Your primary job responsibility at Murphy Auto Group is to greet all customers with a smile and welcome them to our dealership. Your official greeting should be “Welcome to Miracle Toyota. Have you been here before or are you here to see anyone in particular?”

o At that point if the customer is here to see someone in particular please invite them in, have them sit at one of the tables on the showroom floor and offer them refreshments. Then go to the sales desk and ask for assistance in finding the sales person.

o If they are not here to see anyone in particular please take them inside, invite them to sit at one of the tables, offer them refreshments and then go to the desk and ask for assistance with a sales person.

o If a salesperson greets the customer on the lot, write down the sales person’s name and some indicator that will be used by the desk to determine who the customer is.

o On all customers make sure you collect the name of the customer, the salesperson who received the customer and the time.

• Please understand that the hours that you will be working will be long. Please take a break for 10 minutes each hour and make sure you take a lunch break. At all other times it is important for you to walk through the building and the lot to ensure that all customers are being taken care of.
• You should also walk through the Service Lounge each hour and ask if anyone needs a status check. If they do, please get their name and the service advisors name and let them know that their customer wants an update.
• It is natural in this position for salespeople to draw you into conversations. Please be brief and polite. Your job is not to entertain the staff but to focus on the lot to make sure that our incoming customers are greeted with enthusiasm and welcomed with refreshments.
• Please dress appropriately in a Murphy Automotive Group shirt, a pair of slacks and comfortable shoes.
• If at any time you feel that any customer in the showroom or the lot is upset or uncomfortable please assist. If you cannot, please get a manager involved.
• Other duties, as assigned