Account Manager

Account Manager

The Account Manager plays a critical role in managing & growing key customer relationships. This position is responsible for overseeing commercial activities, ensuring customer satisfaction, & driving revenue growth through strategic account management & coordination with internal teams.

Responsibilities include, but are not limited to :

Serve as the primary point of contact for assigned automotive accounts, fostering strong relationships & ensuring customer needs are met.

Lead the preparation & submission of quotations, manage pricing files, & ensure alignment with customer expectations & internal profitability goals.

Review production contracts, resolve discrepancies, & ensure proper documentation & record retention.

Oversee customer prototype orders, including engineering design & development, invoicing, & delivery tracking.

Contribute to sales forecasts, acquisition plans, & reporting activities such as strategic account reviews & board-level presentations.

Utilize customer engineering change control systems to access & manage engineering change orders.

Coordinate order processing & monitor delivery status to ensure timely fulfillment.

Support recovery of past due balances through proactive communication & collaboration with finance teams.

Work closely with cross-functional teams including engineering, finance, & operations to support customer programs & internal initiatives.

Prepare materials for customer & internal meetings, lead discussions, & follow up on action items.

Maintain accurate customer records in systems such as AS400 & Future III, including shipping information & pricing.

Provide administrative support for service channels as needed.

This role may require occasional travel to customer sites & industry events.

Supports advanced engineering initiatives & collaborates with R&D teams.

Ensures adherence to company policies, industry standards & regulatory requirements.

Monitors & reports on key performance indicators (KPIs).

Strong interpersonal & communication skills.

Ability to manage multiple priorities & work independently.

High level of discretion & professionalism.

Proficiency in MS Office (Excel, Word, PowerPoint)

Familiarity with automotive industry standards & practices is a plus.

Bachelor's degree in Business, Marketing, or a related field preferred

Minimum of 3 years of experience in account management, preferably within the automotive industry

Equivalent combination of education & experience will be considered