Analytics & Insights Analyst

Job Title : Data Insights Analyst

Location : Newark, NJ (On-site)

Employment Type : Contract

Pay Range : $68.94–$93.27 per hour

Contract Duration : 9 months

Role Overview

BEPC is seeking a highly skilled Data Insights Analyst to support our client’s Global Customer Service organization in Newark, NJ. This position plays a critical role in improving customer experience and operational performance through advanced analytics, reporting, and data-driven insights. The ideal candidate will leverage deep analytical expertise to evaluate digital engagement, optimize service operations, and support strategic decision-making across the organization.

Key Responsibilities

• Perform data analysis : Extract, manipulate, and analyze large datasets to identify trends, root causes, and actionable insights.
• Develop dashboards and reports : Create impactful visualizations and dashboards using Tableau or AWS QuickSight to communicate metrics to stakeholders.
• Support cross-functional initiatives : Partner with Customer Service, Product, and Digital teams throughout project lifecycles—from strategy development to post-implementation evaluation.
• Conduct A / B testing : Design and analyze experiments to evaluate optimization strategies and enhance digital experiences.
• Serve as a digital analytics expert : Champion best practices in data governance, measurement, and analytics collection.
• Integrate and manage analytics tools : Assist with tool configuration, onboarding, and data integration between systems.

Qualifications

Required :

Preferred :

Contract Details

About BEPC

BEPC Inc. , founded in 2007, is a 100% employee-owned company providing top-tier consulting and staffing solutions across industries such as technology, engineering, manufacturing, and project management. At BEPC, we are driven by innovation and a commitment to excellence. We foster a collaborative, inclusive environment where employees can thrive. With competitive benefits , including medical, dental, vision, and life insurance, BEPC is dedicated to supporting both the personal and professional growth of every team member.

Apply Now!

If you’re passionate about turning data into insights that drive performance and elevate the customer experience, we’d love to hear from you! Submit your up-to-date resume with examples of how you’ve successfully used analytics to make an impact.