IVR Designer

IVR Designer

San Antonio, TX

Details : List the top three skills in order of importance and number of years of experience for each skill.

5+ years IVR and Conversational design experience.

3+ years designing IVR in cloud platforms such as Google, AWS, Microsoft, etc.

5+ years of NLU, ASR and / or AI experience What are the top three technology tools this resource must have knowledge using.

Speech Recognition and AI integration tools such as Google dialog Flow, Amazon Lex & Polly, IBM Watson IVR development tools, such as Voice flow Jira

Responsibilities : Experienced IVR designer to develop and optimize cloud based IVR solutions that enhance our members experience.

Candidate should have expertise in cloud platforms (i.e AWS Connect, Google Dialog flow, Genesys Cloud) voice user interface design, conversational design and speech recognition technologies.

IVR Designer will gather requirements from IVR product managers to help create self service experiences for a modernized platform.

IVR Designer will make recommendations based on experience to use various capabilities to best solve the members experience.

IVR Designer will design on a cloud platform, driving both AI and deterministic flows.

Responsibilities and deliverables include high level designs, detailed designs, testing of flow and all associated documentation

Thanks & Regards

Navneet Sachan

Diverse Lynx LLC

732 452 1006 Ext- 287

Navneet.sachan@diverselynx.com

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.