Description
Position Overview :
Benchmark takes pride in providing excellent customer service and the most efficient loan process to our borrowers. The Loan Officer Assistant / Coordinator is an integral part of this process and is responsible for supporting one or more Loan Originators or Production Partners through sales assistance, loan coordination, document collection, and customer service.
Ideal candidates for this position have a strong service-oriented mindset, excellent communication skills, and proven organizational skills.
Essential Functions of the Role :
- Provide administrative and sales support to loan originators and production partners.
- Collect and distribute documents and information pertinent to the processing and underwriting of the loan.
- Assist loan originators and production partners in managing the pipeline of loan applications.
- Communicate with applicants on behalf of the loan originator / production partner regarding expectations and loan status.
- Other duties as assigned.
Essential Knowledge / Skills / Abilities :
Proven organization skillsCustomer service orientedAbility to manage multiple deadlinesStrong communication skillsProven ability to prioritize and multi-taskExcellent time management skillsAbility to work across organizational boundariesStrong problem solving capabilitiesExperience with MS Office SuiteKnowledge of the mortgage loan processExperience Requirements :
One to two years residential mortgage experience preferred.Bilingual - Fluent in English and CreoleLicensed in market area and registered nationally in NMLS, preferred.Education / Licensing Requirements :
High school diploma or equivalent required. Some college preferred.Working Conditions :
Fast-paced environment.Requires normal vision (corrected) both close and distant.Requires normal hearing levels (corrected).Requires working at a desk to use a phone and computer for extended periods of time.Requires sitting, bending.Works effectively with frequent interruptions.Lifting requirements of 10 lbs. occasionally.Minimal travelAlong with a great culture and competitive pay, at Benchmark our full-time employees are eligible for additional benefits including :
Medical, dental, and vision insuranceShort-term and long-term disability401(k) and Roth 401(k) plans with a Company matchCompany-provided life insurance8 paid holidays and an additional floating holidayAND MORE!