Office Administrator

Job Description:

Join our dynamic and growing team at Gridiron Insurance!

Gridiron Insurance provides custom and specialized products to unique segments of the insurance marketplace. We deliver exclusive coverage with creative and adaptable insurance solutions. Our mission is to offer a stable, dedicated, and professional approach to underwriting, ensuring value in every insurance transaction. We are seeking an organized and proactive Office Administrator to oversee daily office operations, ensure a smooth workflow, and support our team with both administrative and operational tasks. The ideal candidate will be skilled in multitasking, managing office supplies, helping the operations team, and fostering a positive work environment.

Essential Duties and Responsibilities

• Monitor and direct incoming mail daily; prepare outgoing mail for pickup.
• Scan mail and send to appropriate employees or import into systems.
• Greet visitors to the office and direct visitors to the correct location.
• Perform general administrative, clerical, and executive schedules and support tasks to ensure organizational sustainability.
• Organize company events, meetings, catering and other logistics.
• Coordinate with outside vendors and contractors.
• Create reports, prepare presentations, and write letters.
• Coordinate the use and organization of office space.
• Manage inventory of office supplies; purchase supplies and equipment when needed.
• Accurately process binders, policies, endorsements, and other insurance documents.
• Review supporting documentation for completeness and accuracy.
• Monitor assigned workflows and task queues to ensure timely completion.
• Support quality assurance efforts across teams by identifying and addressing inconsistencies.
• Communicate effectively with internal and external stakeholders via email and phone calls.
• Assist in handling escalated issues and follow up on outstanding items to ensure resolution.
• Consistently meet or exceed daily productivity and accuracy goals.
• Collaborate closely with underwriters and team members to ensure smooth and timely policy issuance and processing.

Qualifications:

• Bachelor's degree preferred or equivalent administrative experience.
• Excellent written and verbal communication skills.
• Effective problem-solver.
• Highly organized and detail oriented.
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.
• Attention to detail and proven ability to perform tasks with a high degree of accuracy.
• Excellent interpersonal skills, with an ability to work in a diverse, fast-paced environment.
• Ability to cross-train within multiple operational functions.
• Willingness to assist wherever needed, excellent multi-tasking skills.